1 hour ticket response
We are committed to offering a prompt and proper answer to every client support ticket submitted by a client. Our seasoned techs will examine your issue and will offer you the best option. We offer a 1–hour response time guarantee for all client support tickets. In fact, the average ticket response time has proved to be twenty minutes.
A Premium Client Support Service
Each member of our customer care team has several years of experience in the shared web hosting plans world and most of them have been with us for at least 5 years. They are all prepared to respond to all your queries in the most efficient manner possible.
An Intuitive Help Center Section
Integrated into the Control Panel is an intuitive Help Center section, which features different information sources. You can search through a routinely updated knowledge base featuring web hosting account management articles and web site management articles, watch our step–by–step video tutorials or take a gaze at our F.A.Q. repository.