Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response guarantee for every ticket or e–mail that you send to our support team. We will quickly respond to all the general inquiries and forward the issue to our server admins in case further assistance is needed. If you take advantage of the Optional Admin Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon earlier.
An Outstanding Client Care Service
We will be at your disposal 24/7 to respond to any enquiries that you may have connected to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require assistance with server admin procedures, you can take a look at our Optional Admin Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
We have equipped our Control Panel with a circumstantial knowledgebase, which includes in–depth explanations of all its features and functions. Besides, we have made detailed video tutorials that will further teach you how to perform a given task or troubleshoot a typically experienced issue. All the instructional articles and the tutorial videos are readily accessible from every section of the Control Panel through the Videos and Help buttons in the upper right corner.