24/7 Customer Support in Shared Web Hosting
We offer 24/7 billing, customer and tech support for all of our shared web hosting plans. Even if you are not our customer yet and you have some questions, we will give you a hand in a timely manner and give you the needed information, so as to give you a choice to make an informed decision when you obtain a new hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with several options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have a couple of telephone numbers worldwide, thus you're able to call the one that is closer to you. The max response time for the emails and the tickets is 1 hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to receive quick support, particularly when your website is not working effectively for whatever reason. All our semi-dedicated plans come with 24/7 customer and tech support, which means that in case anything happens, you'll be able to use a number of methods to contact us - telephone line with multiple local numbers globally, live chat, emails and tickets. The first two choices are for pre-sales, billing and common issues, so in case you do not have an account yet, for example, you will be able to get extra details regarding our services, or we will help you with uncomplicated technical matters. The other two methods are for solely technical issues or anything that's more time-consuming as it's easier to track the dialogue between you and our tech support crew. The warranted maximum answer time for them is merely an hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day to get support like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide comes with 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - phone support with several local numbers internationally, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues as it is much easier to track what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is 1 hour, however it rarely takes that long to receive help. In case you add the Managed Services upgrade that we provide, our admins will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from us, you are able to get in touch with us at any time using a number of channels and the max time that you'll have to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an email. If you have any basic questions or you would like to find out about our hosting services before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries worldwide. In the event that you're looking for support for third-party software that you are unable to install or manage efficiently, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.