You will find lots of shared web hosting companies on the market, however many of them are resellers that have limited resources, especially in terms of support. One way to distinguish them is the option to reach the company by phone. The level of support that you'll receive through this method of communication will vary based on the provider - some offer dedicated telephone support, many others offer basic and customer support only because some issues are more time-consuming and it would be much easier to be resolved with a support ticket, especially if the issue has to be escalated. Nonetheless, it is good to know that you can reach your web hosting supplier because there're various small issues that can be taken care of effectively and timely with a phone call, not mentioning that you are able to get additional info for the services even before you become a customer.

Phone Support in Shared Web Hosting

We know that the option to speak with a live agent is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you'll be able to get in touch with us over the phone for 14 hours every day. If you consider obtaining one of our shared web hosting plans, for instance, you'll be able to give us a call and find out more about our services before placing your order to make sure that we do meet all of the system requirements for your sites. Following your order, you'll be able to get in touch with us about all of the sales and / or billing difficulties you may have, or receive any kind of general or basic technical information you need. We've tried to find the balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

Any time you need additional info regarding the semi-dedicated plans that we offer, you will be able to call any of the three support lines that we have around the globe - in the United States of America, the UK and Australia. By doing this, you're able to check in advance if our services will be suitable for your sites. In case you are already our customer and you own a semi-dedicated account, you will be able to get in touch with us on the phone for 14 hours daily about any kind of billing or basic issues. For entirely technical issues you'll have to employ our ticketing system in order to get in touch with our tech support as sometroubles simply need longer time to be taken care of, still we can help you on the phone with lots of minor tech problems as well, saving you the time and efforts.