If you’ve ever got any queries connected with the web hosting service or you experience a problem with your websites, you’ll have to contact the respective web hosting company’s customer support team. It may not matter how soon they’ll reply if you’ve got an enquiry of a general nature, but a problem such as a messed up web app update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the site will be offline. In case you offer goods or services online, any outage will influence your website in a disruptive way and you may lose existing or potential clients. Lots of hosting providers, especially resellers, reply to trouble tickets and emails within 24 hours, but in the electronic realm that is much too long, since visitors will scarcely ever revisit a site that is not working correctly over an extended period of time.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can forget about waiting for hours and hours on end, or even one whole day, to receive an answer to a trouble ticket or an email. No matter when you get in touch with us, we will get back to you within no more than one hour with any technical and pre-sales inquiries you might have. In reality, our actual reply time rarely exceeds 20-30 minutes. Since we’re at your disposal 24 hours a day, you’ll always obtain help in a timely fashion and we know just how crucial that is in the electronic world. As soon as you contact us, we will reply to your inquiries. If you confront any technical challenge, we will cope with it instead of you, or we’ll provide you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support staff representatives are available all the time and they will respond to any trouble ticket that you post via our hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed regardless of whether you have a generic question connected with your semi-dedicated server or you run into some difficulty and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24-7-365 to cope with any billing, technical or general issue. In case you contact us about anything that’s within our capabilities, we will resolve it before we respond, which suggests that you will not have to wait for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll supply you with the necessary information – what workable solutions to try out, what actions to take, etc.