A ticketing system is the most popular communication medium that hosting companies offer to their clients. It’s most often part of the billing account and is the most effective way to resolve a problem that requires a certain amount of time to investigate or that has to be escalated to a sysadmin. In this way, all replies supplied by either party will be stored in the same location in case somebody else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, so you will have to sign in and out of no less than two accounts in order to complete a certain procedure or to touch base with the hosting company’s help desk support team. In case you wish to administer a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it may take a significant span of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our shared web hosting plans is not separate from the hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you’ll be able to access it whenever you like with only a couple of mouse clicks, without having to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can find virtually any ticket that you have already sent, if needed. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to handle a given problem even before you actually post a ticket. The response time is no more than sixty minutes, which implies that you can receive timely assistance at any given time and in case our tech support team recommends that you do something within your hosting account, you can do it momentarily without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which goes to say that you will not require a different platform to get in touch with our customer care team – you can do it on the spot in the event that you encounter a difficulty. Posting a new ticket requires a couple of clicks and finding an older one is equally easy. Using our smart search option, you can quickly track down any ticket that you’ve already sent. You can post a ticket at any time as our tech support staff representatives are available to you 24-7-365 and respond in no more than 1 hour, although it seldom takes this much to get support. With the Hepsia Control Panel, you will have everything in one location and you can just forget about needing to use two or more platforms to fix a simple issue.