Regardless of the fact that the web hosting service offered by the different companies seems the same, each provider has a customized platform with its own modifications and ways to accomplish particular tasks. In such a case, an in-depth knowledge base will be exceptionally helpful both for people with little to no past experience and for technically savvy users who will eventually find out how particular tasks are accomplished, but will waste precious time meanwhile. The purpose of such a knowledge base is to make the hosting service fast and simple to use, saving users plenty of time and efforts. The result is happier clients, since they can easily find the info they desire, and considerably less work for the customer service staff, because typically most of the queries and issues that customers have are already described in the knowledge base. Given that the articles themselves are properly written and encompass more things, you’ll be able to get to know more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

Our shared web hosting plans feature an in-depth knowledge base where you can find info about all the issues that you may possibly bump into and their resolutions. You can find out how to create and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but nevertheless you are unable to send emails, for instance. We’ve made every effort to be as comprehensive as possible and to encompass all the available options so as to help you save time and efforts and to give you different solutions for every issue. The knowledge base includes educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific features and functions in each Control Panel section, while if you’d like to see the complete article archive, you can visit the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated plans include extensive technical documentation where you will find info on all the functions that our in-house developed Hepsia Control Panel comes with, in addition to solutions to different questions and predicaments that you could come across. All configuration guides include comprehensive descriptions, which means that you won’t have to worry about overlooking something in case you aim to export a database, for example. The troubleshooting articles include a range of feasible causes of certain problems and the solution for each and every one of them, so in case you are not able to send email messages even though you have the correct settings, for instance, you can quickly find out what the reason could be and repair the problem with a couple of mouse clicks in your email client. As Hepsia has quite a few features, you will be able to find applicable articles in each of its sections. If you would like to look through all help articles, you can use the Help menu, which is located in the upper right-hand side of the page.

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